Shipping & Lead Time Policy

  • Preparation and lead time before packaging and shipping on all orders is 10 to 15 business days. This varies depending on the purchased items and our shipping queue.
  • Nova Extrusion offers Free Shipping on all orders over 250$ to all of the Continental U.S. and Canada (excluding Yukon, Northwest Territories & Nunavut). 
  • We do not cover import fees, import taxes or tariffs applied by the U.S. or respective European Union government
  • We ship from Montreal in Canada.
  • Our preferred carrier is UPS.
  • All shipments are sent out with a Signature Required. If you cannot be home to receive your shipments, you need to contact the carrier and request a re-delivery, or a hold for pick-up at an access point.
  • If you refuse your incoming shipment for any reason, and that results in item(s) being returned to Nova Extrusion's headquarters in Montreal, you will only receive a refund equivalent to 90% of the invoiced goods. Nova Extrusion will not reimbursed any fees or tariffs charged by the carrier.
  • We are unable to guarantee any order modifications after an order is fulfilled.
  • Once your package is out for delivery, we are unable to process any delivery address changes.
  • Once the items have shipped, transit time typically takes between 3 and 5 business days
  • Please note that all large orders will arrive in multiple boxes.
  • Nova Extrusion does not cover and pay for California's Use  Tax. Tax collected by retailers in California is called sales tax, and the retailer is responsible for reporting and paying the tax to the state. When an out-of-state or online retailer doesn't collect the tax for an item delivered to California, the purchaser may owe "use tax," which is simply a tax on the use, storage, or consumption of personal property in California.

UPS is our Preferred Carrier

Throughout Nova Extrusion and our extended portfolio of businesses (Advanced SimRacing, Advanced Flight Controls, Chromatique Industrial Finish), we have shipped over 40,000 orders in more than 25 countries successfully via our trusted carrier UPS.